Swift Support
Frequently Asked Questions
Answers to the most common queries about
Swift tracking, delays, and deliveries.
How do I track my Swift shipment?
Enter your Swift shipment ID in the search box above. Swift hands each order to a partner courier such as Blue Dart, Delhivery or Xpressbees, and Track91 shows the combined scan history along with the name of the carrier actually carrying your parcel.
What is Swift?
Swift (GoSwift) is an Indian shipping and checkout platform used by direct-to-consumer brands. Rather than running its own delivery fleet, it aggregates courier partners and assigns each order to whichever network serves the destination pin code best, then presents one tracking page for all of them.
What does a Swift shipment ID look like?
It always begins with 50, followed by four digits, then one or two letters, and finally a seven digit serial — for example 501234DE1234567 with two letters, or 501234B1234567 with one. That makes the whole code 14 or 15 characters. You will find it in the shipping confirmation email or SMS from the store you ordered from.
Which courier is actually delivering my Swift order?
It depends on the partner assigned at booking — Blue Dart, Delhivery and Xpressbees are common. Track91 reads the carrier from the Swift response and shows it beside the timeline, with a link to track the same parcel directly on that courier where we support it.
Where can I find my Swift tracking number?
Check the shipping confirmation email or SMS from the brand you ordered from. The shipment ID also appears on the order page of the store website, and on the branded tracking link the brand sends once your parcel is dispatched.
Why is my Swift tracking not updating?
Scan history comes from the partner carrier rather than from Swift, so updates can lag by several hours, and long line-haul legs naturally show no movement overnight. If nothing changes for more than 48 hours, contact the brand you ordered from with your shipment ID.
How long does a Swift delivery take?
Most shipments arrive within 2 to 6 days. Metro-to-metro lanes are quicker, while Tier 2 and Tier 3 destinations take longer. The timeline depends on the partner carrier assigned to your order and the destination pin code.
What does "Shipment outscanned to network" mean?
It means the parcel has left that facility and is moving on to the next one in the carrier network. You will usually see a matching arrival or inscan entry a few hours later once it reaches the following hub or branch.
Can I track a Swift order without a shipment ID?
No. Track91 needs the shipment ID to fetch a live status. If you do not have it, check the shipping confirmation email or SMS from the store you ordered from, or open your order page on their website.
Is Track91 affiliated with Swift?
No. Track91 is an independent tracking tool that fetches live status for Swift shipments from the partner carriers that move them. For returns, refunds or order changes, contact the brand you ordered from or Swift support.